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Dating Dynamics Help and Support
What if I'm having a problem with my CD or DVD?
PROBLEMS WITH YOUR CD/DVD?
In the event of any problems with your CDs or DVDs that were shipped, please email us with the description of the problem.
Be sure to include the following in your email:
- Order number
- Date Ordered
- Name
- Complete shipping address
- Problem description
- List each CD number affected
We'll be happy to replace any defective products right away.
The email form is here:
Email Form
Remember that your discs will play correctly in almost all current CD and DVD players. Note that one of the discs usually has your bonus content on it, so you will want to copy this file from the disc to your hard drive.
If you have the Secrets of the Alpha Man CD program, your e-book is on disc 1. Put that in your computer to view the contents. Put that disc in your computer to view the contents. Use Explorer or Finder to locate the files. (NOT your CD playing application!)
If you have the Alpha Immersion DVD set, your bonus content is on disc 2. Put that in your computer to view the contents. Use Explorer or Finder to locate the files. (NOT your DVD viewing application!)
Your CDs or DVDs will be shipped a few days after your order is received. Please be patient with your shipment. If you do not receive it within 10 business days, send us an email with your name, product purchased, your receipt, your email, and your purchase date. We'll be happy to trace it and make sure it's on its way to you.
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